Service intelligence : improving your bottom line with the power of IT service management /

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Taylor, Sharon, 1956-
Format: Electronic eBook
Language:Inglés
Published: Boston, Mass. : Pearson, 2011, ©2012.
Subjects:
Information technology > Management.
Computer service industry > Management.
Information resources management.
Technologie de l'information > Gestion.
Services informatiques > Gestion.
Gestion de l'information.
Informationstechnik
Dienstleistung
Management
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