Cita APA (7a ed.)

Bell, C. R., & Patterson, J. R. (2011). Wired and dangerous: How your customers have changed and what to do about it. Berrett-Koehler Publishers.

Cita Chicago Style (17a ed.)

Bell, Chip R., y John R. Patterson. Wired and Dangerous: How Your Customers Have Changed and What to Do About It. San Francisco: Berrett-Koehler Publishers, 2011.

Cita MLA (8a ed.)

Bell, Chip R., y John R. Patterson. Wired and Dangerous: How Your Customers Have Changed and What to Do About It. Berrett-Koehler Publishers, 2011.