Cita APA (7a ed.)

Rappaport, S. D. (2011). Listen first!: Turning social media conversations into business advantage. John Wiley & Sons.

Cita Chicago Style (17a ed.)

Rappaport, Stephen D. Listen First!: Turning Social Media Conversations into Business Advantage. Hoboken, N.J.: John Wiley & Sons, 2011.

Cita MLA (8a ed.)

Rappaport, Stephen D. Listen First!: Turning Social Media Conversations into Business Advantage. John Wiley & Sons, 2011.