APA (7th ed.) Citation

Peppers, D., & Rogers, M. (2011). Managing customer relationships: A strategic framework (2nd ed.). Wiley.

Chicago Style (17th ed.) Citation

Peppers, Don, and Martha Rogers. Managing Customer Relationships: A Strategic Framework. 2nd ed. Hoboken, N.J.: Wiley, 2011.

MLA (8th ed.) Citation

Peppers, Don, and Martha Rogers. Managing Customer Relationships: A Strategic Framework. 2nd ed. Wiley, 2011.