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Who's your Gladys? : how to turn even the most difficult customer into your biggest fan /

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Suttle, Marilyn
Otros Autores:	Vest, Lori Jo
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	New York : AMACOM, 2009.
Temas:	Customer services. Customer relations. Interpersonal relations. Customer services > Case studies. Customer relations > Case studies. Service à la clientèle. Service à la clientèle > Études de cas. Case studies.
Acceso en línea:	Texto completo (Requiere registro previo con correo institucional)

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