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00000cam a2200000Ma 4500 |
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OR_ocn502102324 |
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OCoLC |
| 005 |
20231017213018.0 |
| 006 |
m o d |
| 007 |
cr cnu|||||||| |
| 008 |
091228s2009 nyua ob 001 0 eng d |
| 040 |
|
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|a LGG
|b eng
|e pn
|c LGG
|d TEFOD
|d UMI
|d IDEBK
|d OCLCQ
|d B24X7
|d OCLCQ
|d OCLCF
|d MERUC
|d OCLCQ
|d COO
|d S9I
|d OCLCO
|d OCLCQ
|
| 019 |
|
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|a 603745906
|a 609603006
|a 610004445
|a 816348615
|
| 020 |
|
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|a 9780814414415
|q (electronic bk. ;
|q Adobe Digital Editions)
|
| 020 |
|
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|a 0814414419
|q (electronic bk. ;
|q Adobe Digital Editions)
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| 020 |
|
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|z 9780814414392
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| 020 |
|
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|z 0814414397
|
| 029 |
1 |
|
|a AU@
|b 000071735638
|
| 035 |
|
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|a (OCoLC)502102324
|z (OCoLC)603745906
|z (OCoLC)609603006
|z (OCoLC)610004445
|z (OCoLC)816348615
|
| 037 |
|
|
|b OverDrive, Inc.
|n http://www.overdrive.com
|
| 050 |
|
4 |
|a HF5415.5
|b .S885 2009eb
|
| 082 |
0 |
4 |
|a 658.8/12
|2 22
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| 049 |
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|a UAMI
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| 100 |
1 |
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|a Suttle, Marilyn.
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| 245 |
1 |
0 |
|a Who's your Gladys? :
|b how to turn even the most difficult customer into your biggest fan /
|c Marilyn Suttle and Lori Jo Vest.
|
| 246 |
3 |
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|a Who is your Gladys?
|
| 260 |
|
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|a New York :
|b AMACOM,
|c 2009.
|
| 300 |
|
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|a 1 online resource (xiii, 224 pages)
|
| 336 |
|
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|a text
|b txt
|2 rdacontent
|
| 337 |
|
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|a computer
|b c
|2 rdamedia
|
| 338 |
|
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|a online resource
|b cr
|2 rdacarrier
|
| 500 |
|
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|a Title from title screen.
|
| 504 |
|
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|a Includes bibliographical references and index.
|
| 505 |
0 |
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|a Professional movers: who's your Gladys? -- The Canfield Companies: where's my refrigerator? -- Paul Reed Smith Guitars: starting from scratch -- Singapore Airlines: the tea service tells the story -- ISCO Industries: a good manhole is hard to find -- The Green Company: who's going up the ladder? -- Preston Wynne Spa: massaging egos -- ClearVision Optical: SurveyMonkey around -- Sky Lakes Medical Center: take, don't tell -- Communicore Visual Communications: the happy challenge -- A final review -- The practical points -- Recommended "who's your Gladys?" resources.
|
| 590 |
|
|
|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Customer relations.
|
| 650 |
|
0 |
|a Interpersonal relations.
|
| 650 |
|
0 |
|a Customer services
|v Case studies.
|
| 650 |
|
0 |
|a Customer relations
|v Case studies.
|
| 650 |
|
6 |
|a Service à la clientèle.
|
| 650 |
|
6 |
|a Service à la clientèle
|v Études de cas.
|
| 650 |
|
7 |
|a Customer relations.
|2 fast
|0 (OCoLC)fst00885533
|
| 650 |
|
7 |
|a Customer services.
|2 fast
|0 (OCoLC)fst00885545
|
| 650 |
|
7 |
|a Interpersonal relations.
|2 fast
|0 (OCoLC)fst00977397
|
| 655 |
|
7 |
|a Case studies.
|2 fast
|0 (OCoLC)fst01423765
|
| 700 |
1 |
|
|a Vest, Lori Jo.
|
| 776 |
0 |
8 |
|i Print version:
|a Suttle, Marilyn.
|t Who's your Gladys?.
|d New York : AMACOM, 2009
|z 0814414397
|w (DLC) 2009013269
|w (OCoLC)319157192
|
| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/9780814414392/?ar
|z Texto completo (Requiere registro previo con correo institucional)
|
| 938 |
|
|
|a Books 24x7
|b B247
|n bkb00032469
|
| 938 |
|
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|a ProQuest MyiLibrary Digital eBook Collection
|b IDEB
|n 238674
|
| 994 |
|
|
|a 92
|b IZTAP
|
