The communication problem solver : simple tools and techniques for busy managers /

Communication issues challenge managers all the time. You could be managing a friend who's become a direct report. Maybe you're managing people with more experience than you. Or perhaps you have to deal with office politics, generational differences, or coworkers with poor communication sk...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Carroll, Nannette Rundle
Format: Electronic eBook
Language:Inglés
Published: New York, N.Y. : American Management Association, c2010.
Subjects:
Communication in management.
Problem solving.
Interpersonal communication.
Communication en gestion.
Résolution de problème.
Communication interpersonnelle.
BUSINESS & ECONOMICS > Business Communication > General.
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • The power of relationship
  • Setting expectations with turbocharged clarity
  • Communicating your expectations : what to say and how to say it
  • Workflow management : communication tools
  • Top-tier questioning techniques
  • How to break the judging habit
  • Common people problems
  • a handy reference
  • Giving feedback
  • sweet or sour?
  • Compelling coaching techniques
  • DREAM delegating ensures clarity and collaboration
  • Don't have time to listen? Try these tips
  • Be a gold medal communicator!

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