Balanced scorecard step-by-step for government and nonprofit agencies /

"The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations."--Chapter Two. The emphasis today on demonstrated organiza...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Niven, Paul R.
Format: Électronique eBook
Langue:Inglés
Publié: Hoboken, N.J. : J. Wiley & Sons, ©2008.
Édition:2nd ed.
Collection:Listen Alaska.
Sujets:
Total quality management in government.
Administrative agencies > Management > Evaluation.
Nonprofit organizations > Management > Evaluation.
Benchmarking (Management)
Performance standards.
Organizational effectiveness > Measurement.
Benchmarking
Qualité totale dans l'administration publique.
Administration publique > Gestion > Évaluation.
Associations sans but lucratif > Gestion > Évaluation.
Étalonnage concurrentiel.
Rendement au travail > Normes.
Efficacité organisationnelle > Mesure.
POLITICAL SCIENCE > Public Affairs & Administration.
Administration publique.
Organisations non lucratives.
Evaluation.
Analyse coût-efficacité.
Contrôle de qualité.
Administrative agencies > Management > Evaluation
Nonprofit organizations > Management > Evaluation
Organizational effectiveness > Measurement
Performance standards
Total quality management in government
Balanced Scorecard
Nonprofit-Bereich
Balanced Scorecard.
Kvalitetskontroll.
Resultatanalys.
Tjänstekvalitet.
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