Implementing ITIL configuration management /

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Klosterboer, Larry
Format: Electronic eBook
Language:Inglés
Published: Upper Saddle River, N.J. : IBM Press, ©2008.
Subjects:
Configuration management.
Information technology > Management.
Management information systems.
Gestion de configurations.
Technologie de l'information > Gestion.
Systèmes d'information de gestion.
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • Overview of configuration management
  • Gathering and analyzing requirements
  • Determining scope, span, and granularity
  • Customizing the configuration management process
  • Planning for data population
  • Putting together a useful project plan
  • Choosing the right tools
  • Implementing the process
  • Populating the configuration management database
  • Choosing and running a pilot program
  • Communication and enterprise roll out
  • Building a configuration management team
  • The many uses for configuration information
  • Measuring and improving CMDB accuracy
  • Improving the business value of configuration management.

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