101 ways to improve customer service : training, tools, tips, and techniques /

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimatel...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Ukens, Lorraine L.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: San Francisco, CA : Hoboken, NJ : Pfeiffer ; J. Wiley & Sons, ©2007.
Colección:Pfeiffer essential resources for training and HR professionals.
Temas:
Customer services.
Employees > Training of.
Inservice Training
Service à la clientèle.
Personnel > Formation.
BUSINESS & ECONOMICS > Customer Relations.
Customer services
Employees > Training of
Kundenorientierung
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Sumario:101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
Descripción Física:1 online resource (xxiv, 366 pages) : illustrations
ISBN:9780787994822
0787994820
9786610916108
6610916101

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