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How to be a great call center representative /
Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supple...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
[Saranac Lake, N.Y.] :
American Management Association,
©2001.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |