Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions /
This text fills the need for a service-based approach; explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. --
Call Number: | Libro Electrónico |
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Main Author: | |
Format: | Electronic eBook |
Language: | Inglés |
Published: |
New York ; London :
McGraw-Hill,
©2003.
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Subjects: | |
Online Access: | Texto completo (Requiere registro previo con correo institucional) |
Summary: | This text fills the need for a service-based approach; explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. -- |
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Item Description: | Includes index. |
Physical Description: | 1 online resource (xiv, 386 pages) : illustrations |
ISBN: | 0071436359 9780071436359 9780071418218 0071418210 1280230142 9781280230141 9786610230143 6610230145 |