Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions /

This text fills the need for a service-based approach; explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. --

Bibliographic Details
Call Number:Libro Electrónico
Main Author: George, Michael L.
Format: Electronic eBook
Language:Inglés
Published: New York ; London : McGraw-Hill, ©2003.
Subjects:
Six sigma (Quality control standard)
Service industries > Quality control > Statistical methods.
Quality control > Statistical methods.
Six Sigma.
Services (Industrie) > Qualité > Contrôle > Méthodes statistiques.
Qualité > Contrôle > Méthodes statistiques.
BUSINESS & ECONOMICS > Quality Control.
TECHNOLOGY & ENGINEERING > Quality Control.
Quality control > Statistical methods
Service industries > Quality control > Statistical methods
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