Coaching knock your socks off service /

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Zemke, Ron
Other Authors: Anderson, Kristin, 1962-
Format: Electronic eBook
Language:Inglés
Published: New York : AMACOM, ©1997.
Subjects:
Customer services.
Supervision of employees.
Mentoring in business.
Employee motivation.
Employees > Counseling of.
Service à la clientèle.
Personnel > Supervision.
Mentorat dans les affaires.
Personnel > Motivation.
Personnel > Counseling.
BUSINESS & ECONOMICS > Workplace Culture.
BUSINESS & ECONOMICS > Human Resources & Personnel Management.
Customer services
Employee motivation
Employees > Counseling of
Mentoring in business
Supervision of employees
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • Introduction: the world of the customer service coach
  • Thinking and acting like a coach
  • Skills of the knock your socks off service coach
  • "Welcome to the team!" coaching the new employee
  • "Nice job, Charlene!" coaching for high performance
  • "Can I help?" coaching on the run
  • "Help! I'm stumped" coaching the unsure employee
  • "This could be tricky" coaching for difficult duty
  • "Great opportunity, Charlie!" coaching for special situations
  • The coach's nasty nine
  • "Can we talk?" peer coaching
  • Recommended resources.

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