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Strategic continuous process improvement : which quality tools to use, and when to use them /

"This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to acheive desired goals." -- from back cover.

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Plenert, Gerhard Johannes (Author)
Format: Electronic eBook
Language:Inglés
Published: New York, N.Y. : McGraw-Hill Education, [2013]
Edition:First edition.
Series:McGraw-Hill's AccessEngineering.
Subjects:
Online Access:Texto completo
Table of Contents:
  • Why another book on CPI?
  • Identifying a CPI opportunity
  • What CPI options and benchmarks are available?
  • What are the characteristics of each option?
  • Mapping CPI characteristics against your problem
  • Identifying the correct CPI tool
  • The role of governance, performance reviews, cascading, and communication
  • ?Moving the needle?
  • Summary and conclusions.