Wicked, incomplete, and uncertain : user support in the wild and the role of technical communication /

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"How to document technologies that may hybridize into forms that not even their designers would have anticipated, and offers insight into the evolving role of a technical writer in an age of increasing user reliance on YouTube tutorials, message boards, and other resources for guidance"--P...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Swarts, Jason, 1972- (Author)
Format: Electronic eBook
Language:Inglés
Published: Logan : Utah State University Press, [2018]
Subjects:
Technical writing.
Technology > Documentation.
Communication of technical information.
Rédaction technique.
Technologie > Documentation.
Information technique.
technical writing.
LANGUAGE ARTS & DISCIPLINES > Composition & Creative Writing.
LANGUAGE ARTS & DISCIPLINES > Rhetoric.
REFERENCE > Writing Skills.
Communication of technical information
Technical writing
Technology > Documentation
Informational works
Informational works.
Documents d'information.
Online Access:Texto completo
Table of Contents:
  • The exigences and forms of technical communication
  • Task shift : changes in the object of documentation
  • Shifted tasks and shifted problems : the problem of wicked and tame problems
  • Credibility and user interaction : the challenge of decentered expertise
  • A survey of action-based proto-genres of help
  • The role of technical communication.

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