Loading…

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /

Show other versions (2)

Bibliographic Details
Call Number:	Libro Electrónico
Main Author:	Blunt, Carolyn
Other Authors:	Hill-Wilson, Martin, Ward, Andrew
Format:	Electronic eBook
Language:	Inglés
Published:	Chichester, England : Wiley, 2013.
Subjects:	Consumer satisfaction. Customer relations > Management. Customer services. Electronic books.
Online Access:	Texto completo

Similar Items

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn, 1976-
Published: (2013)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn, 1976-
Published: (2013)

Your Customer Rules! : Delivering the Me2B Experiences That Todays Customers Demand.
by: Price, Bill
Published: (2014)

Happy about customer service? : creating a culture of customer service excellence /
by: Welsh, Ken
Published: (2008)

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /
by: Soudagar, Reza, et al.
Published: (2011)

Secret Service : Hidden Systems That Deliver Unforgettable Customer Service.
by: DiJulius, John R., 1964-
Published: (2002)

Managing quality customer service : a practical guide for establishing a service operation /
by: Martin, William B.
Published: (1989)

Customer experience for dummies /
by: Barnes, Roy, et al.
Published: (2015)

Secret service : hidden systems that deliver unforgettable customer service /
by: DiJulius, John R., 1964-
Published: (2003)

Measuring Customer Satisfaction : a Guide to Managing Quality Service.
Published: (1993)

5 star service : how to deliver exceptional customer service /
by: Heppell, Michael
Published: (2013)

The service pro : creating better, faster, and different customer experiences /
by: Tate, Rick, et al.
Published: (2003)

The service pro : creating better, faster, and different customer experiences /
by: Tate, Rick, et al.
Published: (2003)

Service-ability : create a customer centric culture and achieve competitive advantage /
by: Robson, Kevin
Published: (2013)

Great customer experience starts with product management. /
by: LeMay, Matthew
Published: (2018)

The customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers /
by: Soudagar, Reza, et al.
Published: (2012)

How to identify the best customers for your business /
by: Cespedes, Frank V., et al.
Published: (2012)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
by: Price, Bill, 1950-
Published: (2015)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)

Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /
by: Inghilleri, Leonardo, et al.
Published: (2010)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.
Published: (2009)

Customer satisfaction : practical tools for building important relationships /
by: Scott, Dru
Published: (2000)

Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understand /
by: McDonald, Kelly, 1961-
Published: (2013)

Turning lost customers into gold : --and the art of achieving zero defections /
by: Cannie, Joan Koob
Published: (1994)

The customer education playbook : how leading companies engage, convert, and retain customers /
by: Quick, Daniel, et al.
Published: (2022)

The ten principles behind great customer experiences /
by: Watkinson, Matt
Published: (2013)

What's the secret? : to providing a world-class customer experience /
by: DiJulius, John R., 1964-
Published: (2008)

What's the secret? : to providing a world-class customer experience /
by: DiJulius, John R., 1964-
Published: (2008)

Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred /
by: Heppell, Michael
Published: (2006)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
by: Hayes, Bob E., 1963-
Published: (2009)

Managing knock your socks off service /
by: Bell, Chip R.
Published: (1992)

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty /
by: Thompson, Harvey
Published: (2004)

Excellence every day : make the daily choice-- inspire your employees and amaze your customers /
by: Arussy, Lior
Published: (2008)

The frictionless organization : deliver great customer experiences with less effort /
by: Price, Bill, 1950-, et al.
Published: (2022)

Winning the customer : turn consumers into fans and get them to spend more /
by: Imbriano, Lou, et al.
Published: (2011)

Service Habits Small Steps to Strengthen the Relationships with People You Serve.
by: Scammell, Jaquie
Published: (2020)

The customer culture imperative : a leader's guide to driving superior performance /
by: Brown, Linden, 1938-
Published: (2014)

Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /
by: Inghilleri, Leonardo, et al.
Published: (2010)

The customer education playbook : how leading companies engage, convert, and retain customers /
by: Quick, Daniel, et al.
Published: (2022)

Customer Value Management Some Reflections and Future Trends.
by: Verhoef, Peter C.
Published: (2019)