The convenience revolution : how to deliver a customer service experience that disrupts the competition and creates fierce loyalty /

When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Hyken, Shep (Author)
Format: Electronic eBook
Language:Inglés
Published: Shippensburg, PA : Sound Wisdom, [2018]
Edition:First edition.
Subjects:
Customer services.
Customer loyalty.
Service à la clientèle.
Consommateurs > Fidélité.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Customer loyalty
Customer services
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