Cita APA (7a ed.)

Hiles, A. H. F. (2016). Creating a Customer-Focused Help Desk. Rothstein Publishing.

Cita Chicago Style (17a ed.)

Hiles, Andrew Hon FBCI. Creating a Customer-Focused Help Desk. Rothstein Publishing, 2016.

Cita MLA (8a ed.)

Hiles, Andrew Hon FBCI. Creating a Customer-Focused Help Desk. Rothstein Publishing, 2016.