Customer service in libraries : best practices /

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Harmon, Charles, 1960-, Messina, Michael
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Lanham : The Scarecrow Press, Incorporated, 2013.
Colección:Best practices in library services.
Temas:
Public services (Libraries) > United States.
Customer services > United States.
Consumer satisfaction.
Libraries > organization & administration
Consumer Behavior
Bibliothèques > Services aux usagers > États-Unis.
Service à la clientèle > États-Unis.
Consommateurs > Satisfaction.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Consumer satisfaction
Customer services
Public services (Libraries)
United States
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Service is personal: the Howard County Library System customer service program / Lewis Belfont
  • Technically speaking : technology planning as the backbone of good customer service / Karen C. Knox
  • The Darien Library's picture book reorganization : a collection designed with patrons in mind / Kiera Parrott
  • STARS : launching a customer service model in Riverside County / Mark Smith
  • The collaborative conversation : connecting libraries and readers using Web 2.0 tools / Judi Repman
  • Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez
  • Service delivery chains as a strategy for improving library customer service / John Huber
  • The buzz on patron service / Shannon Hodgins Halikias
  • Make your library fantastic for homeschoolers / Abby Johnson.

Ejemplares similares