Customer service in libraries : best practices /

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Harmon, Charles, 1960-, Messina, Michael
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Lanham : The Scarecrow Press, Incorporated, 2013.
Colección:Best practices in library services.
Temas:
Public services (Libraries) > United States.
Customer services > United States.
Consumer satisfaction.
Libraries > organization & administration
Consumer Behavior
Bibliothèques > Services aux usagers > États-Unis.
Service à la clientèle > États-Unis.
Consommateurs > Satisfaction.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Consumer satisfaction
Customer services
Public services (Libraries)
United States
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