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Customer service in libraries : best practices /
In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent...
| Clasificación: | Libro Electrónico |
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| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Lanham :
The Scarecrow Press, Incorporated,
2013.
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| Colección: | Best practices in library services.
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you have got all that, here in this book are the best practices to make stellar customer service a reality for your library's users. |
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| Descripción Física: | 1 online resource (x, 108 pages) |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9780810887497 0810887495 0810887487 9781299148888 1299148883 9780810887480 |