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The customer service intervention : bottom-line tactics for front-line managers /

Bibliographic Details
Call Number:	Libro Electrónico
Main Author:	Martin, Carolyn A., Ph. D.
Other Authors:	Tulgan, Bruce
Format:	Electronic eBook
Language:	Inglés
Published:	Amherst, Mass. : HRD Press, ©2003.
Subjects:	Customer services. Service à la clientèle. BUSINESS & ECONOMICS > Customer Relations. Customer services
Online Access:	Texto completo

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