Cita APA (7a ed.)

Gilmore, A. (2003). Services marketing and management. Sage Publications.

Cita Chicago Style (17a ed.)

Gilmore, Audrey. Services Marketing and Management. London ; Thousand Oaks, Calif.: Sage Publications, 2003.

Cita MLA (8a ed.)

Gilmore, Audrey. Services Marketing and Management. Sage Publications, 2003.