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Transforming the character of public organizations : techniques for change agents /
The author argues that to inspire change in any organization and particularly in the public sector, agents must realize change is collective, non-rational and non-linear. Incorporating a phenomenological perspective, she provides real-life examples for public administrators.
| Cote: | Libro Electrónico |
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| Auteur principal: | |
| Format: | Électronique eBook |
| Langue: | Inglés |
| Publié: |
Westport, Conn. :
Quorum Books,
1998.
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| Sujets: | |
| Accès en ligne: | Texto completo |
Table des matières:
- Preliminaries; Contents; Illustrations; Acknowledgments; Introduction; 1 Leading Public Sector Change from the Inside Out; 2 A Holistic View of Organization Change; 3 Techniques for Collecting and Analyzing Data; 4 Building Trust and Preparing for Change; 5 Implementation and Evaluation Guidelines; 6 Using Self as a Change Instrument; 7 Mediation Roles of Public Organizational Change Agents; 9 Empathy and Encouragement; 10 Confronting Change with Courage and Compassion; 11 Hope as the Imperative for Transformation; 12 The Art of Cooperation: A Case of Management-Union Joint Problem Solving.