Transforming the character of public organizations : techniques for change agents /

The author argues that to inspire change in any organization and particularly in the public sector, agents must realize change is collective, non-rational and non-linear. Incorporating a phenomenological perspective, she provides real-life examples for public administrators.

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Rusaw, A. Carol, 1946-
Format: Electronic eBook
Language:Inglés
Published: Westport, Conn. : Quorum Books, 1998.
Subjects:
Organizational change.
Administrative agencies.
Public administration.
Changement organisationnel.
Administration publique.
Administration publique (Science)
POLITICAL SCIENCE > Public Affairs & Administration.
Administrative agencies
Organizational change
Public administration
Organisatieverandering.
Overheid.
Online Access:Texto completo
Table of Contents:
  • Preliminaries; Contents; Illustrations; Acknowledgments; Introduction; 1 Leading Public Sector Change from the Inside Out; 2 A Holistic View of Organization Change; 3 Techniques for Collecting and Analyzing Data; 4 Building Trust and Preparing for Change; 5 Implementation and Evaluation Guidelines; 6 Using Self as a Change Instrument; 7 Mediation Roles of Public Organizational Change Agents; 9 Empathy and Encouragement; 10 Confronting Change with Courage and Compassion; 11 Hope as the Imperative for Transformation; 12 The Art of Cooperation: A Case of Management-Union Joint Problem Solving.

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