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Consumer Brand Relationships

Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Guzman, Francisco
Autres auteurs: Veloutsou, Cleopatra
Format: Électronique eBook
Langue:Inglés
Publié: Bradford, West Yorkshire : Emerald Publishing Limited, 2021.
Collection:Journal of Product and Brand Management Ser.
Sujets:
Accès en ligne:Texto completo
Table des matières:
  • Cover
  • Guest editorial
  • Understanding customer brand engagement in user-initiated online brand communities: antecedents and consequences
  • Role of brand attachment in customers' evaluation of service failure
  • Brand hate: a multidimensional construct
  • Love becomes hate? or love is blind?Moderating effects of brand love upon consumers' retaliation towards brand failure
  • Exploring the antecedents and outcomes of destination brand love
  • Beyond lurking and posting: segmenting the members of a brand community on the basis of engagement, attitudes and identification
  • Is brand love materialistic?
  • What to say and what to do: the determinants of corporate hypocrisy and its negative consequences for the customer-brand relationship
  • "Fight or flight": coping responses to brand hate