Style de citation APA (7e éd.)

N'Goala, G., Pez-Pérard, V., & Prim-Allaz, I. (2019). Augmented customer strategy: CRM in the digital age. ISTE, Ltd. ; John Wiley & Sons, Inc..

Style de citation Chicago (17e éd.)

N'Goala, Gilles, Virginie Pez-Pérard, et Isabelle Prim-Allaz. Augmented Customer Strategy: CRM in the Digital Age. London, UK : Hoboken, NJ: ISTE, Ltd. ; John Wiley & Sons, Inc., 2019.

Style de citation MLA (8e éd.)

N'Goala, Gilles, et al. Augmented Customer Strategy: CRM in the Digital Age. ISTE, Ltd. ; John Wiley & Sons, Inc., 2019.