Solve employee problems before they start : resolving conflict in the real world /

With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker and employment law attorney Scott Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). --

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Warrick, Scott (Author)
Format: Electronic eBook
Language:Inglés
Published: Alexandria, VA : Society for Human Resource Management, [2019]
Edition:First edition.
Subjects:
Conflict management.
Personnel management.
Personnel Management
Gestion des conflits.
Personnel > Direction.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Conflict management
Personnel management
Online Access:Texto completo
Table of Contents:
  • Introduction
  • Why emotional intelligence?
  • Neurology of emotional intelligence
  • The godfather effect
  • What are verbal jeet "kill strikes"?
  • The three styles of communication: retreaters, attackers & honest communicators
  • Kill strike #1 = EPR: empathic listening
  • Kill strike #2 = EPR: parroting
  • Kill strike #3 = EPR: "rewards"
  • The verbal jeet coaching process.

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