The Exchange : a Bold and Proven Approach to Resolving Workplace Conflict.

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"Studies indicate that on average, managers and supervisors spend a little more than forty percent of their time resolving workplace conflicts. All this time adds up to a lot of headaches, a hit to morale, and a significant loss in productivity. The Exchange: A Bold and Proven Approach to Resol...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Dinkin, Steven
Autres auteurs: Filner, Barbara, Maxwell, Lisa
Format: Électronique eBook
Langue:Inglés
Publié: Portland : CRC Press, 2016.
Sujets:
Conflict management > Case studies.
Personnel management > Case studies.
Interpersonal conflict > Prevention > Case studies.
Gestion des conflits > Études de cas.
Personnel > Direction > Études de cas.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Conflict management
Interpersonal conflict > Prevention
Personnel management
Case studies
Accès en ligne:Texto completo
Table des matières:
  • Front Cover; Contents; The Authors; Acknowledgments; Chapter 1
  • A Different Approach to Resolving Workplace Disputes; Chapter 2
  • How The Exchange Works: A Case Study; Chapter 3
  • Getting Ready; Chapter 4
  • Holding Private Meetings; Chapter 5
  • Developing an Issue List; Chapter 6
  • Stage III: Conducting the Joint Meeting; Chapter 7
  • Problem Solving: Building a Solution Together; Chapter 8
  • Culture, Diversity, and Other Things That Matter; Chapter 9
  • Making the Most of The Exchange in Your Organization; Chapter 10
  • Using The Exchange with the People and Organizations You Serve
  • Chapter 11
  • About The Exchange and Its CreatorsBack Cover

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