Effective client management in professional services : how to build successful client relationships /

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This book introduces the client management model to enable firms to assess their level of client orientation and relationship development. It also features the client management index which enables firms to benchmark their result against their peers. This book provides a comprehensive, pragmatic gui...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Berkovi, Jack (Author)
Format: Electronic eBook
Language:Inglés
Published: Farnham, Surrey, England : Gower Publishing Limited, [2014]
Subjects:
Customer services.
Service industries > Marketing.
Professions > Marketing.
Service à la clientèle.
Services (Industrie) > Marketing.
Professions libérales > Marketing.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Customer services
Professions > Marketing
Service industries > Marketing
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