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Practical IT service management : a concise guide for busy executives /

Written in a question-and-answer format, this guide explains how to set up a technical service management structure, using the best practice framework established by the latest version of the IT Infrastructure Library (ITIL). The reader will learn how to: protect a company's reputation (if the...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Thejendra BS
Format: Électronique eBook
Langue:Inglés
Publié: Ely, Cambridgeshire, U.K. : IT Governance Pub., 2014.
Édition:2nd ed.
Sujets:
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