International Handbook of Practice-Based Performance Management.

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"The orientation of this text, the variety of applications examined, and the grouping of chapters around concepts such as the role of citizens, quality measurement, and performance budgeting makes this an ideal book for the classroom as well as for reference."--PUBLIC ADMINISTRATION REVIEW...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Julnes, Patria de Lancer
Otros Autores: Berry, Frances Stokes, Aristigueta, Maria P., Yang, Kaifeng
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Thousand Oaks : SAGE Publications, 2007.
Temas:
Government productivity.
Administrative agencies > Management.
Administrative agencies > Auditing.
Nonprofit organizations > Management.
Organizational effectiveness.
Total quality management.
Performance > Measurement.
Total Quality Management
Administration publique > Productivité.
Administration publique > Gestion.
Associations sans but lucratif > Gestion.
Efficacité organisationnelle.
Qualité totale.
Administrative agencies > Auditing
Administrative agencies > Management
Government productivity
Nonprofit organizations > Management
Organizational effectiveness
Performance > Measurement
Total quality management
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover; Contents; Prologue; Acknowledgments; PART I: State of the Art; 1
  • Emerging Developments in Performance Measurement; 2
  • Assessing Performance in Nonprofit Service Agencies; 3 Performance; PART II: Using Performance Information to Improve Program Performance and Accountability; 4
  • Can Performance Measurement Support Program Performance Improvement and Accountability?; 5
  • Using Performance Measurement and Competition to Make Administrations Accountable; 6 Recognizing Credible Performance Reports; 7
  • Advancing Performance Measurement and Management for Accountability.
  • 8
  • Analyzing Performance DataPART III: Informing and Involving Citizens and Other Stakeholders; 9
  • Making Performance Measurement Relevant: Informing and Involving Stakeholders in Performance Measurement; 10
  • Citizen-Involved Performance Measurement; 11
  • Performance Measurement and Educational Accountability; 12
  • Experience With Trained Observers in Transition and Developing Countries; 13
  • Helping Government Measure Up; PART IV: Performance Budgeting; 14
  • Performance Budgeting Internationally; 15
  • Performance-Based Budgeting in Latin and South America.
  • 16
  • Performance-Based Budgeting in Florida17
  • Performance Management and Budgeting in Australia and New Zealand; 18
  • Performance-Based Budgeting; PART V: Quality and Performance in Public and Nonprofit Organizations; 19
  • The Integration of Quality and Performance; 20
  • Quality and Performance Management; 21
  • Performance Information of High Quality; 22
  • Applying the Common Assessment Framework in Europe; PART VI: Pulling it All Together; 23
  • Creating and Sustaining a Results-Oriented Performance Management Framework; Index; About the Editors; About the Contributors.

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