Leadership as emotional labour : management and the managed heart /

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"Even if we don't realise it, most of us are now familiar with the idea of 'emotional labour'; that 'service with a smile' which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think. This book...

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Détails bibliographiques
Cote:Libro Electrónico
Autres auteurs: Iszatt-White, Marian
Format: Électronique eBook
Langue:Inglés
Publié: Abingdon, Oxon ; New York : Routledge, 2013.
Collection:Management, organizations and society (London, England) ; 20.
Sujets:
Leadership > Social aspects.
Leadership > Psychological aspects.
Management > Social aspects.
Management > Psychological aspects.
Emotions.
Interpersonal relations.
Organizational behavior > Social aspects.
Service industries > Social aspects.
Leadership > Aspect social.
Leadership > Aspect psychologique.
Gestion > Aspect social.
Gestion > Aspect psychologique.
Comportement organisationnel > Aspect social.
Services (Industrie) > Aspect social.
BUSINESS & ECONOMICS > Leadership.
Emotions
Interpersonal relations
Leadership > Psychological aspects
Leadership > Social aspects
Management > Psychological aspects
Management > Social aspects
Organizational behavior > Social aspects
Service industries > Social aspects
Führung
Management
Zwischenmenschliche Beziehung
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