Cargando…
Service Quality : New Directions in Theory and Practice.
In this book leading scholars and practitioners present the latest research and theory in customer satisfaction and services marketing with a wealth of stimulating ideas. Topics discussed include: the measurement of the managerial impact on service quality improvement; new methods of assessing the v...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Thousand Oaks :
SAGE Publications,
1993.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000Mi 4500 | ||
|---|---|---|---|
| 001 | EBOOKCENTRAL_ocn809772217 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
| 007 | cr |n|---||||| | ||
| 008 | 120823s1993 xx o 000 0 eng d | ||
| 040 | |a MHW |b eng |e pn |c MHW |d OCLCQ |d EBLCP |d OCLCQ |d NLE |d OCLCQ |d AU@ |d OCLCO |d OCLCF |d OCLCQ |d OCLCO |d UKAHL |d OCLCQ |d K6U |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
| 020 | |a 9781452262482 | ||
| 020 | |a 1452262489 | ||
| 029 | 1 | |a GBVCP |b 738785180 | |
| 029 | 1 | |a DKDLA |b 820120-katalog:999910245905765 | |
| 035 | |a (OCoLC)809772217 | ||
| 050 | 4 | |a HF5415.5 .S468 1994 | |
| 082 | 0 | 4 | |a 658.812 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Rust, Roland T. | |
| 245 | 1 | 0 | |a Service Quality : |b New Directions in Theory and Practice. |
| 260 | |a Thousand Oaks : |b SAGE Publications, |c 1993. | ||
| 300 | |a 1 online resource (201 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 588 | 0 | |a Print version record. | |
| 520 | |a In this book leading scholars and practitioners present the latest research and theory in customer satisfaction and services marketing with a wealth of stimulating ideas. Topics discussed include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies of the nature of customer value. The diverse viewpoints of the contributors reveal the variety of emerging ideas on the subject of service quality. | ||
| 505 | 0 | |a Cover; Contents; Introduction to the Series; 1 -- Introducing Service Quality; 2 -- Conceptualization and Measurement of Service Quality; 3 -- Service Operations and the Presence of the Customer; 4 -- Service Climate; 5 -- Where Are We and Where Do We Go From Here?; Author Index; Subject Index; About the Authors. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Customer services |x Quality control. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 6 | |a Consommateurs |x Satisfaction. | |
| 650 | 6 | |a Service à la clientèle |x Qualité |x Contrôle. | |
| 650 | 7 | |a Consumer satisfaction |2 fast | |
| 650 | 7 | |a Customer services |x Quality control |2 fast | |
| 700 | 1 | |a Oliver, Richard L. L. | |
| 758 | |i has work: |a Service quality (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGtQchM3PfpvywQh646HYP |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |z 9780803949201 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=996595 |z Texto completo |
| 938 | |a Askews and Holts Library Services |b ASKH |n AH31450859 | ||
| 938 | |a Askews and Holts Library Services |b ASKH |n AH24991422 | ||
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL996595 | ||
| 994 | |a 92 |b IZTAP | ||