Cita APA (7a ed.)

Rust, R. T., & Oliver, R. L. L. (1993). Service Quality: New Directions in Theory and Practice. SAGE Publications.

Cita Chicago Style (17a ed.)

Rust, Roland T., y Richard L. L. Oliver. Service Quality: New Directions in Theory and Practice. Thousand Oaks: SAGE Publications, 1993.

Cita MLA (8a ed.)

Rust, Roland T., y Richard L. L. Oliver. Service Quality: New Directions in Theory and Practice. SAGE Publications, 1993.

Precaución: Estas citas no son 100% exactas.