Funeral home customer service A-Z : creating exceptional experiences for today's families /

Explaining the evolution and prospects of "experience economy" customer, this work offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Wolfelt, Alan
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Fort Collins, Colo. : Companion Press, ©2004.
Temas:
Undertakers and undertaking > United States.
Undertakers and undertaking > Customer services > United States.
SCIENCE > Environmental Science (see also Chemistry > Environmental)
POLITICAL SCIENCE > Public Policy > Environmental Policy.
BUSINESS & ECONOMICS > Customer Relations.
Undertakers and undertaking
United States
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover; Copyright Page; Contents; Part One; Preface; Chapter One: Boiled Frogs and Other Phenomena; Chapter Two: The New Customer: Boomers and Beyond; Chapter Three: It's the Experience that Counts; Part Two; A; B; C; D; E; F; G; H; I; L; M; N; O; P; Q; R; S; T; U; V; W; Y; Z; Back.

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