Funeral home customer service A-Z : creating exceptional experiences for today's families /

Explaining the evolution and prospects of "experience economy" customer, this work offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements.

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Wolfelt, Alan
Format: Electronic eBook
Language:Inglés
Published: Fort Collins, Colo. : Companion Press, ©2004.
Subjects:
Undertakers and undertaking > United States.
Undertakers and undertaking > Customer services > United States.
SCIENCE > Environmental Science (see also Chemistry > Environmental)
POLITICAL SCIENCE > Public Policy > Environmental Policy.
BUSINESS & ECONOMICS > Customer Relations.
Undertakers and undertaking
United States
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Internet

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