Exceptional service, exceptional profit : the secrets of building a five-star customer service organization /

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The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context.

Détails bibliographiques
Cote:Libro Electrónico
Auteurs principaux: Inghilleri, Leonardo (Auteur), Solomon, Micah (Auteur)
Format: Électronique eBook
Langue:Inglés
Publié: New York : AMACOM American Management Association, [2010]
Sujets:
Customer services.
Consumer satisfaction.
Customer loyalty.
Service à la clientèle.
Consommateurs > Satisfaction.
Consommateurs > Fidélité.
BUSINESS & ECONOMICS > Customer Relations.
Consumer satisfaction
Customer loyalty
Customer services
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