Cita APA (7a ed.)

Darmawan, B., Cox, K., & Ragab, B. (2004). Business service management best practices. IBM, International Technical Support Organization.

Cita Chicago Style (17a ed.)

Darmawan, Budi, Kimberly Cox, y Bahaeldin Ragab. Business Service Management Best Practices. Austin, TX: IBM, International Technical Support Organization, 2004.

Cita MLA (8a ed.)

Darmawan, Budi, et al. Business Service Management Best Practices. IBM, International Technical Support Organization, 2004.