Business service management best practices /

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This IBM Redbooks publication discusses Business Service Management best practices. Business Service Management is a key component of IBM's on demand Automation Blueprint. It is the top layer of the system management discipline which enables IT management to be related to the business. The ulti...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Darmawan, Budi
Corporate Author: International Business Machines Corporation. International Technical Support Organization
Other Authors: Cox, Kimberly, Ragab, Bahaeldin
Format: Electronic eBook
Language:Inglés
Published: Austin, TX : IBM, International Technical Support Organization, ©2004.
Edition:1st ed.
Series:IBM redbooks.
Subjects:
Tivoli Business Systems Manager.
IBM Tivoli service level advisor.
IBM Tivoli service level advisor
Tivoli Business Systems Manager
Business > Data processing > Management.
Electronic commerce > Management.
Information technology > Management.
Service-level agreements.
Gestion > Informatique > Gestion.
Commerce électronique > Gestion.
Technologie de l'information > Gestion.
Qualité de service.
Business > Data processing > Management
Electronic commerce > Management
Information technology > Management
Service-level agreements
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