Tourism SMEs, service quality, and destination competitiveness /

This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Jones, Eleri Ellis, Haven-Tang, Claire
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Wallingford, UK ; Cambridge, MA : CABI Pub., ©2005.
Colección:CAB books.
Temas:
Tourism.
Small business.
BUSINESS & ECONOMICS > Industries > Hospitality, Travel & Tourism.
Destinations.
Government policy.
Marketing.
Models.
Personnel.
Small businesses.
Tourism development.
Tourism policy.
Tourist industry.
Small business
Tourism
toerisme
tourism
kwaliteit
quality
kleine bedrijven
small businesses
platteland
rural areas
hotels
restaurants
hospitality industry
plattelandstoerisme
rural tourism
hotelcatering
hotel catering
vrijetijdsvoorzieningen
leisure services
middelgrote bedrijven
medium sized businesses
Toerisme
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Tourism SMEs, service quality and destination competitiveness / E. Jones and C. Haven-Tang
  • Integrated tourism in Europe's rural destinations : competition or cooperation? / T. Oliver and T. Jenkins
  • The peripherality, tourism and competitiveness mix : contradictory or confirmed? / F. Williams and M. MacLeod
  • Policy options for the development of an indigenous tourism SME sector in Kenya / G. Manyara and E. Jones
  • Quality issues for the family business / D. Getz, J. Carlsen and A. Morrison
  • Capability-based growth : the case of UK tourism SMEs / M.M. Augustyn and J. Pheby
  • Producing hospitality, consuming lifestyles : lifestyle entrepreneurship in urban Scotland / M. DiDomenico
  • Modelling the integration of information and communication technologies in small and medium hospitality enterprises / H.C. Murphy
  • Business goals in the small-scale accommodation sector in New Zealand / C.M. Hall and K. Rusher
  • The future of the tourism and hospitality workforce begins at home / C. Haven-Tang and D. Botterill
  • HRM behaviour and economic performance : small versus large tourism enterprises / A.-M. Hjalager
  • Insights into skill shortages and skill gaps in tourism : a study in greater Manchester / C. Lashley
  • A typology of approaches towards training in the south-east Wales hospitality industry / S. Moore
  • The utilization of human resources in tourism SMEs : a comparison between Mexico and Central Florida / A. Pizam and D.V. Tesone
  • Investment support for tourism SMEs : a review of theory and practice / S. Wanhill
  • Business confidence in Wales : the Wales tourism business monitor / H. Smith
  • The role of a national tourism organization in developing a national tourism quality scheme : the case of Hungary / Z. Behringer and T. Mester
  • Leadership and coordination : a strategy to achieve professionalism in the Welsh tourism industry / D. James
  • Identifying and exploiting potentially lucrative niche markets : the case of planned impulse travellers in Hong Kong / E. Chan and S. Wong
  • Small and medium-sized Libyan tourism enterprises and the national tourism development plan for Libya / M. Jwaili, B. Thomas and E. Jones
  • 'A virtual huanying, selamat datang and herzlich Wilkommen!' The Internet as a cross-cultural promotional tool for tourism / W.G. Arlt
  • The heterodoxy of tourism SMEs / C. Haven-Tang and E. Jones.

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