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Disciplined agency : Neoliberal precarity, generational dispossession and call centre labour in Portugal /
Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to ignore. With its endless rows of small cubicles, where human agents endure repetitive telephone conversations with abusive clients under invasive modes of technologic...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Baltimore, Maryland :
Project Muse,
2020
|
| Colección: | New ethnographies.
Book collections on Project MUSE. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 008 | 200729s2020 enk o 00 0 eng d | ||
| 020 | |a 9781526134998 | ||
| 020 | |z 1526134993 | ||
| 020 | |z 9781526134981 | ||
| 035 | |a (OCoLC)1181773834 | ||
| 040 | |a MdBmJHUP |c MdBmJHUP | ||
| 043 | |a e-po--- | ||
| 050 | 4 | |a HE8789.P8 |b M384 2020 | |
| 082 | 0 | |a 381.14209469 |2 23 | |
| 100 | 1 | |a Matos, Patrícia Alves de, |e author. | |
| 245 | 1 | 0 | |a Disciplined agency : |b Neoliberal precarity, generational dispossession and call centre labour in Portugal / |c Patricia Alves de Matos. |
| 264 | 1 | |a Baltimore, Maryland : |b Project Muse, |c 2020 | |
| 264 | 3 | |a Baltimore, Md. : |b Project MUSE, |c 2020 | |
| 264 | 4 | |c ©2020 | |
| 300 | |a 1 online resource (176 pages): |b illustrations, map. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 0 | |a New ethnographies | |
| 500 | |a Issued as part of book collections on Project MUSE. | ||
| 504 | |a Includes bibliographical references (pages [144]-153) and index. | ||
| 505 | 0 | |a Capitalist and generational transitions in contemporary Portugal -- Call centres as icons of precarity : between emancipation and stigma -- The moral economy of labourer production in call centres -- Clients : operationalising consensus, internalising discipline -- The production of agency : humans disguised as robots -- The dispossessed precariat. | |
| 506 | |a Access restricted to authorized users and institutions. | ||
| 520 | |a Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to ignore. With its endless rows of small cubicles, where human agents endure repetitive telephone conversations with abusive clients under invasive modes of technological surveillance, discipline and control, call centre work remains a striking symbol of labour precarity, a condition particularly associated with the neoliberal generational disenchantment that 'each generation does better than its predecessor'. This book describes the emergence of a regime of disciplined agency in the Portuguese call centre sector. Examining the ascendancy of call centres as icons of precarity in contemporary Portugal, this book argues that call centre labour constitutes a new form of commodification of the labouring subject. De Matos argues that call centres represent an advanced system of non-manual labour power exploitation, due to the underestimation of human creativity that lies at the centre of the regimented structures of call centre labour. Call centres can only guarantee profit maintenance, de Matos argues, through the commodification of the human agency arising from the operators' moral, relational and social embedded agentive linguistic interventions of creative improvisation, decision-making, problem-solving and ethical evaluation. | ||
| 588 | |a Description based on print version record. | ||
| 650 | 0 | |a Labor market |z Portugal. | |
| 650 | 0 | |a Precarious employment |z Portugal. | |
| 650 | 0 | |a Young adults |x Employment |z Portugal. | |
| 650 | 0 | |a Call centers |z Portugal. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a Project Muse, |e distributor. | |
| 776 | 1 | 8 | |i Print version: |z 9781526134981 |
| 710 | 2 | |a Project Muse. |e distributor | |
| 830 | 0 | |a New ethnographies. | |
| 830 | 0 | |a Book collections on Project MUSE. | |
| 856 | 4 | 0 | |z Texto completo |u https://projectmuse.uam.elogim.com/book/76889/ |
| 945 | |a Project MUSE - Custom Collection | ||
| 945 | |a Project MUSE - 2020 Complete | ||
| 945 | |a Project MUSE - 2020 Political Science and Policy Studies | ||