Sumario: | "This monograph is concerned with how patient care can be improved. The focus of attention is on the hospital staff that provide direct patient care. Because of their preponderant numbers and their close proximity to patients, particular attention will be given to the nursing staff. Sometimes hospital personnel will be seen in interaction with patients; frequently, however, they will be viewed in their relationships with the members of their work groups. Because we assume that the formal organization and the social system of a hospital are important determinants of what staff think, how they feel, and what they do, much attention will be devoted to organizational and operational arrangements, particularly on the patient floors. From these various examinations it is hoped to gain more comprehensive and deeper understanding of the reasons that care is considered painfully inadequate by many persons experiencing it. The examinations, moreover, will lay a base for judging the possible usefulness of suggestions, drawn from social science literature and experimental efforts in many places, that seek to offer some partial solutions to the problems encountered"--Introduction. (PsycINFO Database Record (c) 2013 APA, all rights reserved)
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