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Answer the Call : Virtual Migration in Indian Call Centers /
Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of "virtual migration." Encouraged to steep themselves in American culture,...
| Autor principal: | |
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| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Minneapolis :
University of Minnesota Press,
[2013]
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| Colección: | Book collections on Project MUSE.
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a22000004a 4500 | ||
|---|---|---|---|
| 001 | musev2_27420 | ||
| 003 | MdBmJHUP | ||
| 005 | 20230905042916.0 | ||
| 006 | m o d | ||
| 007 | cr||||||||nn|n | ||
| 008 | 131111s2013 mnu o 00 0 eng d | ||
| 020 | |a 9781452940380 | ||
| 020 | |z 9780816689392 | ||
| 020 | |z 145294038X | ||
| 035 | |a (OCoLC)862746020 | ||
| 040 | |a MdBmJHUP |c MdBmJHUP | ||
| 100 | 1 | |a Carrillo Rowe, Aimee. | |
| 245 | 1 | 0 | |a Answer the Call : |b Virtual Migration in Indian Call Centers / |c Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez. |
| 264 | 1 | |a Minneapolis : |b University of Minnesota Press, |c [2013] | |
| 264 | 3 | |a Baltimore, Md. : |b Project MUSE, |c 2014 | |
| 264 | 4 | |c ©[2013] | |
| 300 | |a 1 online resource (280 pages). | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 505 | 0 | |a Cover; Contents; Preface: On the ground; Acknowledgments; Introduction: Answering the call; 1. The rhythm of ambition: power temporalities and the production of the call center agent in U.S. popular culture; 2. "I Used to Call Myself Elvis": suspended mobilities in Indian call centers; 3. "I Interact with People from All Over the World": The politics of virtual citizenship; 4. "I'm Going to Sing It the Way Eminem Sings It": India's network geography; Conclusion: returning the call; Notes; Bibliography; Index; A; B; C; D; E; F; G; H; I; J; M; N; O; P; R; S; T; V; W. | |
| 520 | |a Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of "virtual migration." Encouraged to steep themselves in American culture, the agents come to internalize and perform Americanness for Americans-and each other | ||
| 588 | |a Description based on print version record. | ||
| 650 | 7 | |a Transnationalism. |2 fast |0 (OCoLC)fst01154884 | |
| 650 | 7 | |a Intercultural communication. |2 fast |0 (OCoLC)fst00976084 | |
| 650 | 7 | |a Group identity. |2 fast |0 (OCoLC)fst00948442 | |
| 650 | 7 | |a Call center agents. |2 fast |0 (OCoLC)fst01747146 | |
| 650 | 7 | |a SOCIAL SCIENCE |x Sociology |x General. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Sales & Selling |x General. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Marketing |x General. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Commerce. |2 bisacsh | |
| 650 | 6 | |a Transnationalisme. | |
| 650 | 6 | |a Identite collective |z Inde. | |
| 650 | 6 | |a Centres d'appels (Affaires) |x Aspect social |z Inde. | |
| 650 | 0 | |a Transnationalism. | |
| 650 | 0 | |a Group identity |z India. | |
| 650 | 0 | |a Intercultural communication |z India. | |
| 650 | 0 | |a Call center agents |z India. | |
| 650 | 0 | |a Call centers |x Social aspects |z India. | |
| 651 | 7 | |a India. |2 fast |0 (OCoLC)fst01210276 | |
| 655 | 7 | |a Electronic books. |2 local | |
| 700 | 1 | |a Perez, Kim, |d 1962- | |
| 700 | 1 | |a Malhotra, Sheena. | |
| 710 | 2 | |a Project Muse. |e distributor | |
| 830 | 0 | |a Book collections on Project MUSE. | |
| 856 | 4 | 0 | |z Texto completo |u https://projectmuse.uam.elogim.com/book/27420/ |
| 945 | |a Project MUSE - Custom Collection | ||
| 945 | |a Project MUSE - 2014 Complete | ||
| 945 | |a Project MUSE - 2014 Global Cultural Studies | ||