Customer care : a training manual for library staff /

Mostrar otras versiones (1)

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and tr...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Gannon-Leary, Pat
Otros Autores: McCarthy, Michael D.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Oxford, UK : Chandos Pub., 2010.
Colección:Chandos information professional series.
Temas:
Public services (Libraries)
Libraries > Customer services.
Library employees > In-service training.
Biblioth�eques > Services aux usagers.
Biblioth�eques > Personnel > Formation en cours d'emploi.
Biblioth�eques > Personnel > Formation.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Libraries > Customer services
Library employees > In-service training
Acceso en línea:Texto completo

Internet

Texto completo

Items no disponibles

Detalle de Existencias desde

Ejemplares similares