Managing your library and its quality : the ISO 9001 way /

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This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use on ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clause...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Balague, Nuria
Otros Autores: Saarti, Jarmo
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Witney : Chandos Publishing (Oxford) Ltd, 2011.
Colección:Chandos information professional series.
Temas:
Amerika Haus Berlin > Video Lending Library
ISO 9001
ISO 9001 Standard.
Libraries > Quality control.
Libraries > Standards.
Norme ISO 9001.
Biblioth�eques > Qualit�e > Contr�ole.
Biblioth�eques > Normes.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
ISO 9001 Standard
Libraries > Quality control
Libraries > Standards
Qualit�atsmanagement
Standardisierung
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