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Call Center operation : design, operation, and maintenance /
Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Amsterdam ; Boston :
Digital Press,
�2003.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Introduction to call centers
- Call center technology
- Organizing and managing the call center
- Selecting and training call center staff
- Call center case studies
- Building customer relationships with call centers.