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Service rescue! : an implementation and improvement guide for incident management /

This innovative book focuses primarily on the architecture of a service management environment followed by guidance on how to manage the restoration of services. Implementing incident management is a challenge and this book describes solutions to integrate this seamlessly within the structure of bes...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Conboy, Nicole (Autor), Van Bon, Jan (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [Norwich, England] : TSO (The Stationery Office), [2021]
Edición:[First edition].
Temas:
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

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