Service rescue! : an implementation and improvement guide for incident management /

This innovative book focuses primarily on the architecture of a service management environment followed by guidance on how to manage the restoration of services. Implementing incident management is a challenge and this book describes solutions to integrate this seamlessly within the structure of bes...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Conboy, Nicole (Autor), Van Bon, Jan (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [Norwich, England] : TSO (The Stationery Office), [2021]
Edición:[First edition].
Temas:
Computer service industry > Management.
Information technology > Management.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

MARC

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020 |a 9780113317677  |q (electronic bk.) 
020 |a 0113317670  |q (electronic bk.) 
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049 |a UAMI 
100 1 |a Conboy, Nicole,  |e author. 
245 1 0 |a Service rescue! :  |b an implementation and improvement guide for incident management /  |c Nicole Conboy, Jan van Bon. 
250 |a [First edition]. 
264 1 |a [Norwich, England] :  |b TSO (The Stationery Office),  |c [2021] 
300 |a 1 online resource (286 pages) :  |b illustrations 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
504 |a Includes bibliographical references and indexes. 
520 |a This innovative book focuses primarily on the architecture of a service management environment followed by guidance on how to manage the restoration of services. Implementing incident management is a challenge and this book describes solutions to integrate this seamlessly within the structure of best practice frameworks. The authors, Nicole Conboy and Jan van Bon, combine their wealth of experience and insight in service management to guide readers through the complexities of incident management. Topics included are: the benefits of incident management, the roles and perspectives on incident management, planning, implementing and managing incident management, as well as a chapter on tools required for incident management - all of which provide a practical approach for readers. 
590 |a O'Reilly  |b O'Reilly Online Learning: Academic/Public Library Edition 
650 0 |a Computer service industry  |x Management. 
650 0 |a Information technology  |x Management. 
700 1 |a Van Bon, Jan,  |e author. 
856 4 0 |u https://learning.oreilly.com/library/view/~/9780113317677/?ar  |z Texto completo (Requiere registro previo con correo institucional) 
994 |a 92  |b IZTAP 

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